HRSI Middle Management Position Jobs 2025
HRSI Middle Management Position Jobs 2025
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HRSI Middle Management Position Jobs 2025 Latest Career Opportunities Latest Apply Online Latest Pakistan Jobs –– Pakistan Today Jobs 2025 has been announced through the advertisement and applications from the HRSI Jobs 2025 Today Jobs 2025 the eligible Male/Female candidates from across the country can apply through the procedure defined by the organization and can get these Today Jobs in Pakistan 2025 after the complete recruitment Process.
Middle Management Position – Customer Services
Company: Karachi-based client (via HRSI)
Application Deadline: June 15, 2025
Apply at: http://jobs.hrs-int.com/
Key Details:
- Role: Lead customer service operations, drive service excellence, and align strategies with business goals.
- Responsibilities:
- Develop customer service strategies and monitor KPIs (CSAT, NPS, etc.).
- Manage multi-channel operations (phone, digital, in-person) and outsourced teams.
- Resolve escalated complaints and analyze trends for improvements.
- Recruit, train, and mentor teams; design SOPs and policies.
- Use CRM/data analytics for insights and report to senior management.
Requirements:
- Education: Master’s degree (16 years of education, HEC-recognized institution).
- Experience:6–8 years (including 2–6 years in a similar role at a large national/multinational firm).
- Skills: Leadership, analytics, CRM proficiency, Microsoft Office.
- Age Limit: Preferably ≤40 years by application deadline.
Note: Only shortlisted candidates will be contacted.
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